Packing & Shipping:
UT tap offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages.
RETURN & REPLACEMENT POLICY
At UT tap, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 60 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 60 days require special authorization. All returns submitted for a refund will be subject to a restocking fee and shipping.
Feedback:
We depend on our customer satisfaction to succeed. So, your feedback is extremely important to us. Once you have received your item, please leave feedback for us as this will inform us that you have received your items. We also will respond by giving you positive feedback that same day. If you are satisfied with our products. please leave us positive feedback.
Contact us before leaving any negative of neutral feedback. We will do our best to solve any problems.
REPLACEMENTS
For any issues with your product, please contact our Technical Support team for troubleshooting assistance.
Please be prepared with a the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number
